Careers at Therapy Focus

What’s the role? 
The Administration Assistant is responsible for providing clerical and administrative support to our specialised services teams.  You will deliver high-quality support in accordance with Therapy Focus’ service delivery standards, while maintaining accurate client records and providing exceptional customer service. 

What your day looks like 
As an Administration Assistant at Therapy Focus, no two days will be the same. If you were here last week, these are some of the things you may have done: 

• Used Skedulo (our scheduling system) to schedule therapy sessions in alignment with participants’ Therapy Plans or Habit Coach Action Plans. 
• Rescheduled sessions if a practitioner or participant is unable to attend a scheduled session. 
• Onboard a new participant, including explaining how we deliver our services in the social model and setting expectations of how we will work together. 
• Completed an over-the-phone risk assessment and accurately recorded any identified risks, keeping our therapists and participants safe. 
• Maintained accurate Service Agreements for participants. 
• Attended the weekly team meeting in the Hub; sharing stories of impact, coffee and laughs. 
• Worked closely with the administration team to complete all tasks across the area efficiently. 
• Delivered professional and emotionally intelligent customer service over the phone, in person, and via email, ensuring the participant's experience is at the forefront of every interaction. 

What you’ll bring  
To be considered for this role you’ll need: 

• Demonstrated experience with scheduling or rostering.  
• 2–3 years’ experience in administration with a customer service and relationship building focus.  
• Demonstrate a high degree of skill in managing client databases and practice administration system (experience with Salesforce is advantageous). 
• Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations. 
• Act with a sense of urgency, set clear priorities, and focus on the completion of tasks. 
• Attention to detail. 
• Positively contribute as a member of a team, ensuring that the team achieves its objectives. 
• Approach problems with a ‘can-do’, problem solver attitude and enjoy the challenges that come each day. 
• Be change ready – we are always changing, improving, and evolving so you will have the ability to take on feedback and grow your skills. 
• Experience working in NDIS/Disability sector is desirable, however not essential. 
• Prior to commencement, you’ll also need to obtain a Working with Children’s Check and NDIS Workers Screening Check. 

What We Offer 

• Continuous Learning and Opportunities for Growth: Access to our in-house career coach, an external professional development budget and support to guide you on your personalised career pathway. 
• Team Culture: A contemporary and positive team culture where everyone shares the same vision. 
• Everyday Perks: We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program. 
• Be Part of Something Bigger: When you work at Everyday Independence, the work you do as an administrator is valued. You’ll be part of a value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential. 

Therapy Focus has joined forces with Everyday Independence; a national therapy provider that's part of the APM Group. Be part of something bigger; backed by more resources, more opportunity and more stability.  
 
We value you, even if you don’t check every box. 
 
If your background looks different from above, we’d love to hear your story. We believe your diversity is our strength and we’re dedicated to creating a workplace where everyone feels included and respected. We strongly encourage applications from all individuals, embracing all ages, abilities, backgrounds, and cultures.  
 
To grow your career in a positive, rewarding environment apply now, alternatively please email your resume to careers@everydayind.com.au