A change to your Plan Managed and Self-managed invoices

From Wednesday, 22 April 2026, we will be moving from fortnightly invoicing to weekly invoicing for our Plan Managed and Self-managed customers.

Why are we making this change?

Weekly invoices help you and your Plan Manager stay on top of your NDIS funding. Smaller, more regular invoices mean no unexpected totals and a clearer picture of your spending. This change also enables us to improve our internal processes.

What does this mean for you?

For Plan Managers, you will continue to receive invoices from us on behalf of your customers, just on a weekly basis going forward.

For Self-managed customers, you will receive an invoice from us each week for services delivered in that period. You will continue to pay us directly and claim reimbursement from the NDIS as you do now, just on a weekly basis rather than fortnightly.

Is there anything you need to do?

No. This change will happen automatically from Wednesday, 22 April.